Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Below are the details of our shipping process and policies.
1. Shipping Methods
We currently partner with Royal Mail and Evri to ensure reliable delivery across the country. Depending on the size and weight of your order, we will select the best carrier to get your package to you efficiently.
2. Order Processing Time
All orders are processed within 1 business day (excluding weekends and holidays). You will receive a notification when your order has shipped.
Note: During high-volume seasons or sales, processing times may be slightly extended.
3. Delivery Timeframes & Shipping Costs
We offer the following shipping options:
- Standard Shipping: 2-3 business days — "Free on orders over £30"
- Express Shipping: 1_2 business days — 7.99
4. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number on the Royal Mail or Evri website to monitor your package's journey.
5. International Shipping
We are pleased to offer international shipping via Royal Mail International.
- International Delivery Time: 6_7 business days depending on the destination.
- International Shipping Cost: Calculated at checkout based on weight and location.
- Please note: Customers are responsible for any customs fees, duties, or taxes applied by their country.
6. Delivery Issues & Delays
While we do our best to ensure timely delivery, please understand that delays can occasionally occur due to carrier issues, weather, or customs.
- Missing Packages: If your tracking says "delivered" but you haven't received your item, please check with neighbors or your local sorting office before contacting us.
- Damaged Items: If your order arrives damaged, please take photos and contact our support team immediately so we can resolve the issue for you.
7. Contact Us
If you have any questions about your shipment or need help tracking an order, please reach out to us at Lifexgearuk138@gmail.com. We are always here to help!